TERMS

TERM AND CONDITIONS
DISCLAIMER

This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that HJELM Furniture shall not be liable for any damages of any kind related to your use of this site.

This is the website of HJELM Furniture.

All products in this website are produced from original artwork. All copyright and trademark rights and the distinctive appearance of these products are owned by HJELM Furniture.

TO ORDER

Order from our website or send us an email at info@hjelmfurniture.com and someone will contact you regarding your order.

During the ordering process, we obtain billing, mailing and other information to better serve you as a customer. You have the option to create an account upon purchase, but this is optional.

Please note that orders are confirmed via e-mail, and we may also contact you via phone, postal mail or email with questions regarding your order.

PAYMENT OPTIONS

We accept American Express, MasterCard, and Visa. Checks, and other paper forms of payment, are not accepted. When you purchase a product online, your credit card is charged when you order, and your credit card information is never reused except to issue refunds or make other required adjustments.

CUSTOMER INFORMATION

Customer privacy is very important to us. We promise responsible handling of all sensitive and personal customer information. We do not sell your information to other companies. The types of personal information collected is: Name, Address, Email address, Phone number, Credit/Debit Card Information, etc. By using this website you agree to the terms of this policy.

SECURITY

This website takes every precaution to protect our customer and user information. When ordering with HJELM Furniture we utilize a secure server, Secure Sockets Layer (SSL) technology, that creates a secure transaction environment for commerce on the Internet.

Any access to our customer database, shipping, order transaction, customer service and billing is individually password protected and is limited to those employees who need to perform specific functions.

SHIPPING

Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 48 hours if the merchandise is in stock, and two (2) weeks if not. Deliveries to the 48 contiguous states will be made via USPS, UPS or by common carrier depending on the overall weight of your order.

In stock orders will be received in 1-3 weeks or sooner with faster shipping method. Tracking numbers will be sent for all UPS and FedEx orders.

SHIPPING COSTS

If you require special shipping, would like to ship outside the 48 contiguous states or require expedited shipping, please contact customer service. Contact via email: info@hjelmfurniture.com

Any questions regarding your shipment may be e-mailed to info@hjelmfurniture.com

INDEMNIFICATION

You agree to defend, indemnify and hold HJELM Furniture and it’s owners / operators harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

For more information about HJELM Furniture contact us at: info@hjelmfurniture.com

RETURNS

Every item is carefully inspected before leaving our facility. HJELM Furniture does not accept returns for any reason other than manufacturer defect or shipping error. Orders may be changed or cancelled with approval, prior to shipment.

In the event that damage occurs in transit, or if you discover any defect in manufacturing, outside of natural cause, please email us within 7 days at info@hjelmfurniture.com with your order customer information. All returns must be pre- authorized with an RMA number.

Return shipping charges + 20% restocking fee apply for ALL returns and exchanges and are the customers responsibility no matter what the reason for the return. HJELM Furniture employees will inspect the product before refund is issued.

RETURNS AND EXCHANGES PROCEDURES

Please contact info@hjelmfurniture.com with "return" or "exchange" in the header.

PRODUCT DISCLAIMER

products made by HJELM Furniture pieces are hand-crafted from naturally occurring materials, and minor blemishes and imperfections may be visible. These are not considered defects and do not interfere with the quality and function of the product.

SHIPPING

Current production run are two piece structures with slight assembly and are UPS-able. We also ship USPS, Fedex Ground, UPS, etc.

HJELM WARRANTY

HJELM Furniture guarantees that all products sold from our facilities are free from manufacturing faults and defects at the point of original delivery. We guarantee the materials used to construct our products for a period of 3 years from that date. In the event that a product is proven to be defective, you are entitled to the restoration of the goods through repair or replacement, whichever is decided as being the most efficient and effective remedy. Please refer to CARE & MAINTENANCE for any questions pertaining to those topics.

It should also be noted that the warranty does NOT cover:
ANY DEFECTS MUST BE REPORTED IMMEDIATELY WITH SUPPORTING PHOTOS.